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After-sales service is an important service content in the manufacturing industry. Nowadays, the manufacturing industry is very seriously involved, sales prices continue to decline, while labor costs, transportation costs, food and accommodation costs are increasing, coupled with the impact of the epidemic, many uncertainties, after-sales service costs are increasing. After-sales service has become the biggest problem for equipment manufacturers.
How can enterprises reduce costs and reduce costs? First of all, we must clearly realize what problems exist in traditional after-sales service
01
Unnecessary business trips
Many problems are only very minor faults, may not be called a problem, as long as the manufacturer telephone guidance, can be completely solved. However, because the user cannot describe it, it is not clear why it is, so he can only travel.
02
Inaccurate feedback from user failures
The user's feedback on the problem is inaccurate, and he cannot judge what the problem is, which may be a big problem or a small problem, and can only go to the scene.
03
When traveling on business, the engineer did not bring enough spare parts and tools
Due to unclear faults and poor communication, maintenance personnel carry either fewer spare parts or are wrong, and can only wait for logistics shipments, which prolongs the travel time.
04
Failures cannot be prevented in advance
Only when there is an obvious failure, or when a problem is found in the manufactured product.
05
No data to back it up, just experience
If the after-sales personnel are inexperienced, they cannot quickly determine where the problem is, and the inspection in many aspects delays time and the maintenance progress is slow.
Traditional after-sales service not only increases the cost of equipment manufacturers, but also leads to an increase in user costs. Failure to predict the failure leads to product quality problems, sudden equipment shutdown causes waste of raw materials, and long maintenance time leads to production stagnation, delays the construction period, and affects production.
01
Remote detection to determine the cause of the failure
With the support of all-round data, through automatic system analysis and remote manual analysis, the system status can be judged and the cause of the problem can be known. If only need telephone communication guidance, there is no need to send people to travel, such as users can not repair themselves, manufacturers according to accurate data judgment, prepare tools and spare parts door-to-door service.
02
Predict equipment failures in advance and reduce equipment failure rates
Jinyue's dehumidification and drying equipment will automatically alarm when there is an abnormality in some detection positions. Through continuous research and experimentation, Jinyue allows the equipment to have enough time to judge and analyze and solve the problem after the alarm is issued, so as to prevent major failures of the equipment and lead to shutdown.
03
Establish effective communication with users
Through 24-hour data collection, automatic and manual analysis by the system, Jinyue mechanical engineers have a more intuitive understanding of the equipment status and interact with the on-site production personnel in real time, as if they were there.
04
Modify equipment parameters at any time and place
In the actual operation of the equipment, due to the different site environment, the user may not be able to provide some of the production conditions required by the manufacturer, and the manufacturer can help the user solve the production difficulties by modifying the operating parameters remotely.
05
Make repairs simple and easy to operate
Jinyue has a special person to analyze remote data, provide maintenance plans in advance before engineers go to repair, and solve problems in a targeted manner, without the need to check and analyze again on site, saving time.
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